'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

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Ben Weiss • Writer and Editor
Jul 31, 2024 2:00 PM EDT

Don't you just love it when someone makes a scene only to discover that they were in the wrong the entire time?

This Karen waltzed up to the front desk of a hotel and claimed she did not owe anything because when she booked her reservation, she paid in advance. She even threw out the classic "I've been doing this for a long time" line to the concierge. The reality is that the front desk agent had also been doing this for a long time and could immediately sense that this woman still owed $99. 

After going through the long-drawn-out process of going through the hotel's payment record, the front desk agent proved to the Karen that she had not, in fact, paid a cent and confused this reservation with that of a different hotel stay. Thankfully, despite having already made a scene, this guest at the very least had the decency to apologize rather than dig her heels into the ground.

Keep scrolling below for the full story and for the best reactions from folks in the comments section. For more, check out this story about an ice cream Karen's temper tantrum.

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  • 01
    CHECK IN "I paid already! I know what I'm talking about!"
    via Chelsey McCarty
  • 02
    Kind of a fun one today... Guest comes in, hands me ID and credit card before I even ask for it. I am rather impressed. "Thanks!" I say.
    via u/frontdeskkoala
  • 03
    I find the reservation (let's call her "Marsha Stuart") and tell her, "Your total is $99!". (Note: the numbers in this story have been fuzzed. The names are made up, but the problems are real.)
    via u/frontdeskkoala
  • 04
    Marsha: No, I already paid. me: Actually your reservation is to be paid on arrival.
    via u/frontdeskkoala
  • 05
    Marsha (starts huffing and puffing): Well, I've been doing this for a long time, months, even! And I know how this works! I've paid this already!
    via u/frontdeskkoala
  • 06
    me: I've been doing this for several years*, and believe me I know exactly how my property works. We have collected zero money for your reservation.
    via u/frontdeskkoala
  • 07
    Marsha: But I didn't book directly, I booked on-- me: Yes, I can see that right here, you booked on Explodia (or one of their subsidiaries).
    via u/frontdeskkoala
  • 08
    Marsha: Yes! In fact, let me check my bank account... She shows me a transaction listing including a line that says "Explodia ... $101".
    via u/frontdeskkoala
  • 09
    Marsha: See, I'm 50- something years old, I've been around the block a few times, I know I paid already!
    via u/frontdeskkoala
  • 10
    me: And... you're sure you didn't make any other reservations on Explodia around that time? Marsha: I did not! This is the only one!
    via u/frontdeskkoala
  • 11
    At this point I start the arduous (read: two-factor authentication required on top of a password I can never remember) process of logging in to our credit card back end, not because I believe her, but if it comes to that I'll have another line of argument as to why/how we don't have her money.
    via u/frontdeskkoala
  • 12
    Marsha: You know what, it's fine just charge the card, I'll sort it out later. me: OK! Click here, tap card here, sign here, thank you.
    via u/frontdeskkoala
  • 13
    Marsha (still looking through her phone): Oooooooh... you know, I think I was wrong. me: (tries to keep a straight face)
    via u/frontdeskkoala
  • 14
    Marsha: It was another hotel! me: Well that would explain why the amounts don't match!
    via u/frontdeskkoala
  • 15
    Marsha: Yes... yes... I'm so sorry about that! me: Oh don't worry about it! Let me tell you all about your room and our property's amenities! (I proceed to do exactly that)
    via u/frontdeskkoala
  • 16
    Marsha: Thank you, and I'm so sorry! me (to myself): Happens all the time!
    via u/frontdeskkoala
  • 17
    RocMills. Wait, lemme sit down... she admitted her mistake and apologized to you? I think I need to lie down now ;)
    via u/frontdeskkoala
  • 18
    sparkywon At least she apologized. Good work staying professional.
    via u/frontdeskkoala
  • 19
    frontdeskkoala OP Yeah as soon as she realized her mistake she realized her knowitall attitude wasn't a good look for her
    via u/frontdeskkoala
  • 20
    RoyallyOakie I have a lot of kindness for those with enough decency to apologize.
    via u/frontdeskkoala

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